HOWELL TOWNSHIP, NJ – With remote learning and remote working for employees, residents of Howell Township are furious over terrible service being delivered by Cablevision’s Optimum Online internet service. Now, with the township contract with Cablevision. Residents this week complained to the township that the company is not handling customer service complaints.
Many residents are having trouble in town telecommuting during COVID-19 and now poor service is affecting children doing remote learning in the township. One resident called for the township to file a formal complaint with the New Jersey Board of Public Utilities.
“I agree one million percent, it is horrible, our internet service in this town is horrible,” Mayor Berger said. “It’s not a cheap expense for people in this town, and it doesn’t work.”
With the existing contract between the township and Cablevision expiring, the town says it will bring these concerns and complaints to Altice, the parent company of Cablevision.