As enery prices soar jcp&l urges new jersey customers to seek bill help as winter protections end

Utility company highlights assistance programs and schedules in-person help event in Ocean County.

Morristown, NJ – Jersey Central Power & Light (JCP&L) is urging customers across New Jersey to explore available energy assistance programs following the end of the state’s Winter Termination Program, which had protected certain households from service shutoffs during colder months.

The company said seasonal temperature swings often lead to increased energy usage and higher bills, prompting renewed outreach to customers who may be struggling to keep up with payments.

Doug Mokoid, President of FirstEnergy New Jersey, emphasized the company’s support efforts. “When temperatures swing to extremes like they did this winter, many customers use more energy to heat or cool their homes, which can lead to higher electric bills,” Mokoid said. “No one should feel stressed about staying comfortable and safe at home. If you’re concerned about paying your electric bill, please reach out – our dedicated team is here to help you find options and get back on track.”

Assistance programs available for eligible households

JCP&L is directing customers to several state and federal programs designed to reduce energy costs or provide payment support. Among them is the Universal Service Fund (USF), which offers monthly bill credits and may eliminate past-due balances through its Fresh Start initiative for qualifying households.

Eligibility for USF generally requires income at or below 60% of the state median and energy costs exceeding a set percentage of household income.

Key Points

JCP&L promoting assistance programs after winter shutoff protections ended
Utility to host in-person help event April 22 in Ocean County
Programs include USF, LIHEAP, and other payment support options

Ocean County event to provide in-person support

The utility will host a free assistance event on April 22 from 10 a.m. to 3 p.m. at the Charles A. Smith Community Center in Forked River. Customers can receive help applying for assistance programs and speak with representatives about available resources.

Additional programs highlighted include the Low-Income Energy Assistance Program (LIHEAP), SHARES, PAGE, Lifeline, and the Comfort Partners program, which offers home energy efficiency improvements at no cost to eligible households.

JCP&L, a subsidiary of FirstEnergy, serves approximately 1.2 million customers across multiple New Jersey counties and continues to encourage residents to seek help early if they anticipate difficulty paying their energy bills.

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