Column-Funding cuts have put U.S. Social Security customer service in crisis mode
By Mark Miller (Reuters) – Call the Social Security toll-free number for assistance these days, and this is the message you will hear: “We are …
Customer
Customer arrested after fit of rage at Cumberland business
CUMBERLAND, MD – A Cumberland man was arrested and charged after a fit of rage inside a business on Park Street Sunday morning. According to …
Police seek to identify Kohl’s customer who confused cashier out of $200
WEST WHITELAND TWP, PA – Detectives in West Whiteland Township are seeking to identify a man who is suspected of intentionally confusing a cashier to …
Buffett-backed Nubank’s revenue surges on robust customer growth
(Reuters) – Nu Holdings Ltd posted a near three-fold jump in third-quarter revenue on Monday, as the Warren Buffett-backed digital banking firm saw rapid customer …
Alameda, FTX executives knew crypto exchange was using customer funds – WSJ
(Reuters) – FTX-affiliated crypto trading firm Alameda Research’s Chief Executive Officer Caroline Ellison and senior FTX officials knew that the crypto exchange had lent Alameda …
Man killed in NYC smoke shop after calling out customer who didn’t say ‘thank you’
NEW YORK, NY – If you’re one of those people who don’t say thank you when somebody opens the door for you, you might want …
Pieology Revamps Loyalty Program for Tailored Customer Experience
‘PieLifers’ can now enjoy more personalization of their rewards Tustin, CA (RestaurantNews.com) Pie Life® Rewards, Pieology Pizzeria’s consumer app, just got a glow-up. This version …
Mamoun’s in East Rutherford Will Host a Special Customer Appreciation Day on April 22nd
East Rutherford, NJ (RestaurantNews.com) Mamoun’s Falafel has been serving high quality, authentic Middle Eastern food since 1971. Its flagship location in Greenwich Village is the …
PAR Technology Announces 2021 Summer Release for the Punchh Loyalty, Offers, and Customer Engagement Platform
New innovation includes native curbside pickup and expanded analytics, engagement, and integration capabilities for loyalty clients New Hartford, NY (-) ParTech, Inc. (PAR), a global …
Waitbusters Broadens Its Customer Base to Michigan With the Addition of Bologna via Cucina
Atlanta, GA (-) Waitbusters, LLC announced today they have broadened their customer base to the Midwest with the addition of Bologna Via Cucina. Bologna has …
Know and Grow Your Customer Through Data Analytics
“The Pandemic Cemented the Necessity for Data Analytics” Chicago, IL (-) In the restaurant business, the triumvirate of food, staff and customers is interdependent for …
Tennessee Chain Selects Waitbusters Call Concierge Software to Assist With Customer Support
Atlanta, GA (-) Waitbusters, LLC announced today that the La Fuente Mexican Restaurant group selected their Call Concierge support software to assist with customer service …
Golden Malted Waffles: Irons Provided at No Cost & Proven to Increase Customer Satisfaction
(-) Golden Malted’s Fresh Baked Waffle Program has led to improved customer satisfaction and profitability for restaurants, hotels, and theme parks for over 85 years. …
Marco’s Pizza Tops Newsweek’s America’s Best Customer Service 2022 List
Leading Pizza Franchise Prioritizes Guest Experience with People-First Mentality & Promise of Hospitality Always Toledo, OH (-) Marco’s Pizza, one of the nation’s fastest-growing pizza …
PAR Technology’s Punchh Announces 2021 Customer Loyalty Award Winners
Digital customer loyalty, offers and engagement platform’s third-annual customer awards highlights innovation, channel strategies, retention rate leaders and more New Hartford, NY (-) ParTech, Inc.’s …
Tattle, the Innovator in Customer Experience Improvement (CXI) Announces Closing of its $5.5M Series-A Round
New York, NY (-) Tattle, the innovator in the customer experience improvement (CXI) category, announced it has raised a $5.5 million Series-A round lead by …
Relying on Basic Tenet of Outstanding Customer Service, Operator Has a Surefire Blueprint for Multi-Unit Success
Ken desai at his auburn, alabama location. (-) Already a veteran of the hospitality industry, Ken Desai switched gears to the restaurant industry as smoothly …
PAR Technology’s Punchh Announces 2022 Winter Release for Loyalty, Offers, and Customer Engagement Platform
Digital customer loyalty, offers and engagement platform launches enhancements to its mobile framework, new loyalty strategy services and expanded user experience features New Hartford, NY …
How AI Technology Is Helping Restaurants Improve Customer Experience
(-) The New York Times recently reported that pressures on staffing were one of the reasons why restaurants were moving away from answering client telephone …
Wings and Rings Kicks Off March Madness with New Starters and Customer Rewards
The better-buffalo brand is offering individualized portions of sharable starter items so basketball fans can mix, match and graze throughout the tournament. Plus, a new …
How Do Mid-Sized Restaurant Brands Act Like Much Bigger Brands? With a Customer Data Platform!
Chicago, IL (-) You don’t have to be a billion-dollar brand to act like one. You just need a Customer Data Platform (CDP) to give …
US Foods to Host Nationwide Customer Engagement Events
New Customer Experiences to Provide Innovative Product, Technology and Industry-Leading Expertise to Help Foodservice Operators Navigate Their Most Pressing Challenges Rosemont, IL (-) US Foods …
PITA Mediterranean Street Food Implements New Technology To Ensure a Seamless Customer Experience
Fast Casual Mediterranean Franchise Meets Customer Needs with New Ordering Procedures and Menu Options Atlanta, GA (-) PITA Mediterranean Street Food, serving delicious, made-to-order Mediterranean …
PITA Mediterranean Street Food Improves Customer Experience With New Mobile App
Fast Casual Restaurant Franchise Partners with Lunchbox to Give Customers More Convenient Ordering Options and Loyalty Benefits Atlanta, GA (-) PITA Mediterranean Street Food, the …
Marco’s Pizza Recognized with High Ranking on Newsweek’s 2023 America’s Best Customer Service List
Leading Pizza Brand Continues to Prioritize Customer Experience as it Surpasses $1B in Annual Systemwide Sales Toledo, OH (PRESS RELEASE) Marco’s Pizza, the nation’s fastest-growing …
Celebrity Chef Jordan Andino Rapidly Expands Quick Serve Chain Flip Sigi With Innovative Customer Experience
(PRESS RELEASE) For vibrant Celebrity Chef Jordan Andino, there is no stopping his mission of bringing an interesting twist to American-Asian cuisines full of flavor …
TGI Fridays Taps DataDelivers for In-Depth Customer Analytics
Customer Data Platform Consolidates Marketing Channels with a Focus on Customer Visibility Dallas, TX (PRESS RELEASE) TGI Fridays©, the world’s first and most recognized casual …
U.S. says airlines commit to ‘significant changes’ to customer service plans
WASHINGTON (Reuters) – The Transportation Department (USDOT) said Thursday the largest U.S. airlines had made “significant changes” to customer service plans with nearly all agreeing …
Unruly Aldi Customer Wanted on Arrest Warrant
LACEY TOWNSHIP, NJ – On Sunday, July 31, 2022, at 4:58 p.m., Officer Biel responded to Aldi for a report of an unruly customer. Upon …
Pennsylvania Settles $8 Million Lawsuit Against Wawa for Customer Data Breach
PHILADELPHIA, PA – Wawa will be paying the state of Pennsylvania $8 million to settle a data breach lawsuit, but it’s not sure how many, …
Lyft Driver Ran Over Customer After Terminating Ride
DEWEY BEACH, DE – A Lyft Driver is being investigated after terminating a ride and running over one of his customers in Dewey Beach, the …
Munich court orders Tesla to reimburse customer for Autopilot problems
BERLIN – A Munich court has ordered Tesla Inc to reimburse a customer most of the 112,000 euros ($112,884.80) she paid for a Model X …
Matthijssen Business Systems Named Winner of Customer Satisfaction Awards at the Channel Partner Insight US MSP Innovation Awards 2021
NEW YORK, June 28, 2022 — Matthijssen Business Systems has been named the winner of Customer Satisfaction Award at the CPI US MSP Innovation Awards 2022. Jeff …
Donut Rage: Customer Attacks Dunkin Employee, Rushes Store With Large Piece of Lumber
NEWARK, NJ – Police in Newark reported an incident of donut rage after a man assaulted a drive through window attendant at the Dunkin Donuts …
Car Mechanic Who Shot Customer in Back Gets 23 Years in Prison
BUFFALO, NY – A 25-year-old car mechanic who shot one of his customers in the back after an argument over a vehicle repair is heading …
Digital Banking and Payments Start-up Revolut Partners with Vonage to Improve Customer Service Experience
Revolut has chosen Vonage to drive customer engagement and create the best possible experience from anywhere. Tweet this In 2015, Revolut launched in the UK, …
Man Who Stabbed and Killed Customer Inside Family’s Bronx Bodega Gets 19 Years in Prison
BRONX, NY (PRESS RELEASE) – Bronx District Attorney Darcel D. Clark today announced that a Bronx man has been sentenced to 19 years in prison …
Manulife Chooses Vonage for Seamless Customer Engagement
Vonage delivers automated and timely notifications for important customer messages HOLMDEL, N.J., June 7, 2022 — Vonage (NASDAQ: VG), a global leader in cloud …
U.S. ATTORNEY’S OFFICE RESOLVES COMPLAINT FROM CUSTOMER WITH HIV WHO WAS REFUSED SERVICE BY TATTOO ARTIST
DENVER – The U.S. Attorney’s Office for the District of Colorado announced today that the United States has resolved a discrimination claim under the Americans …
JPM says Meta will become Broadcom’s next billion-dollar customer
(Reuters) – Facebook parent Meta Platforms Inc will use Broadcom Inc’s custom chips to build its metaverse hardware, becoming the chipmaker’s next billion-dollar ASIC customer, …
Exclusive: After Ukraine, ‘whole world’ is a customer for Turkish drone, maker says
By Nailia Bagirova BAKU – Ukraine’s destruction of Russian artillery systems and armoured vehicles with Turkish Bayraktar TB2 aerial drones has made “the whole world” …
Contractor Who Stiffed Customer Arrested on Forgery Charge
UTICA, NY – A home improvement contractor hired to do a job in Utica has been charged with forging a document and grand larceny by …
Philadelphia Robbery Suspect Pulled AK-47 on Customer Before Fleeing
PHILADELPHIA, PA – An armed robber pointed his AK-47 at a customer while fleeing the scene of a robbery he committed, police said this week. …
REE Automotive to hold customer tests of electric van in Detroit
By Nick Carey LONDON – REE Automotive, which develops rolling chassis for commercial electric vehicles (EVs), said on Tuesday that it will start customer tests …
Maryland Man Sentenced to 37 Months in Prison for Stealing Over $120,000 From Bank Customer Accounts
WASHINGTON – Michael Drummond, 36, of Hyattsville, Maryland, was sentenced today to 37 months in prison for his role …
Headsets.com Leverages Vonage Integrated Unified Communications and Contact Center to Deliver Seamless Agent Experience and Peerless Customer Service
Powered by Vonage, Headsets.com boasts a 98% success rate answering all calls within four rings HOLMDEL, N.J., May 4, 2022 — Vonage (Nasdaq: VG), a …
LAWSUIT AGAINST DUNKIN’ BELIEVED TO BE FIRST ALLEGING LINK BETWEEN SEVERE CUSTOMER BURNS AND DEFECTIVE PAPER COFFEE-CUP CARRIER
“This is a serious, life-altering incident that we now know was waiting to happen due primarily to the defectively designed, flimsy, paper coffee carrier that …
Unhappy Customer Returned to Columbus Kickin Chicken with two machetes
COLUMBUS, OH – After being asked to leave the Kickin Chicken restaurant on Sinclair Road by employees, the customer complied. Then he returned with two …
PalFish Chooses Vonage to Enhance Customer Acquisition and Post-Purchase Services
Vonage Communications APIs enhance and build improved customer experiences HOLMDEL, N.J., April 19, 2022 — Vonage (Nasdaq: VG), a global leader in cloud communications helping …
NEW YORK COMMUNITY BANK RANKED HIGHEST IN OVERALL CUSTOMER SATISFACTION IN THE NEW YORK TRI-STATE REGION BY J.D. POWER
HICKSVILLE, N.Y., April 8, 2022 — New York Community Bancorp, Inc. (NYSE: NYCB) (the “Company”), the parent of New York Community Bank (the “Bank”) announced …