Booklein Books customer snags $110K Ohio Lottery prize
Cleveland, OH — A Rolling Cash 5 ticket sold at a downtown Cleveland retailer has delivered a $110,000 jackpot to one lucky player, the Ohio Lottery announced Thursday. The winning ticket, from…
Alameda, FTX executives knew crypto exchange was using customer funds – WSJ
(Reuters) – FTX-affiliated crypto trading firm Alameda Research’s Chief Executive Officer Caroline Ellison and senior FTX officials knew that the crypto exchange had lent Alameda its customer funds to help meet liabilities,…
Man killed in NYC smoke shop after calling out customer who didn’t say ‘thank you’
NEW YORK, NY – If you’re one of those people who don’t say thank you when somebody opens the door for you, you might want to change your ways, especially if you…
Pieology Revamps Loyalty Program for Tailored Customer Experience
‘PieLifers’ can now enjoy more personalization of their rewards Tustin, CA (RestaurantNews.com) Pie Life® Rewards, Pieology Pizzeria’s consumer app, just got a glow-up. This version of the Pie Life Rewards app comes…
Mamoun’s in East Rutherford Will Host a Special Customer Appreciation Day on April 22nd
East Rutherford, NJ (RestaurantNews.com) Mamoun’s Falafel has been serving high quality, authentic Middle Eastern food since 1971. Its flagship location in Greenwich Village is the oldest falafel restaurant in New York and…
PAR Technology Announces 2021 Summer Release for the Punchh Loyalty, Offers, and Customer Engagement Platform
New innovation includes native curbside pickup and expanded analytics, engagement, and integration capabilities for loyalty clients New Hartford, NY (-) ParTech, Inc. (PAR), a global restaurant technology company and provider of a…
Waitbusters Broadens Its Customer Base to Michigan With the Addition of Bologna via Cucina
Atlanta, GA (-) Waitbusters, LLC announced today they have broadened their customer base to the Midwest with the addition of Bologna Via Cucina. Bologna has chosen to use their wait line and…
Know and Grow Your Customer Through Data Analytics
“The Pandemic Cemented the Necessity for Data Analytics” Chicago, IL (-) In the restaurant business, the triumvirate of food, staff and customers is interdependent for success. Winning the first two is far…
Tennessee Chain Selects Waitbusters Call Concierge Software to Assist With Customer Support
Atlanta, GA (-) Waitbusters, LLC announced today that the La Fuente Mexican Restaurant group selected their Call Concierge support software to assist with customer service in four of their Tennessee locations and…
Golden Malted Waffles: Irons Provided at No Cost & Proven to Increase Customer Satisfaction
(-) Golden Malted’s Fresh Baked Waffle Program has led to improved customer satisfaction and profitability for restaurants, hotels, and theme parks for over 85 years. With the purchase of their cost-effective mix,…
Marco’s Pizza Tops Newsweek’s America’s Best Customer Service 2022 List
Leading Pizza Franchise Prioritizes Guest Experience with People-First Mentality & Promise of Hospitality Always Toledo, OH (-) Marco’s Pizza, one of the nation’s fastest-growing pizza brands, has earned a spot on Newsweek’s…
PAR Technology’s Punchh Announces 2021 Customer Loyalty Award Winners
Digital customer loyalty, offers and engagement platform’s third-annual customer awards highlights innovation, channel strategies, retention rate leaders and more New Hartford, NY (-) ParTech, Inc.’s (PAR) a global restaurant technology company building…
Tattle, the Innovator in Customer Experience Improvement (CXI) Announces Closing of its $5.5M Series-A Round
New York, NY (-) Tattle, the innovator in the customer experience improvement (CXI) category, announced it has raised a $5.5 million Series-A round lead by Contour Ventures to accelerate its growth, as…
Relying on Basic Tenet of Outstanding Customer Service, Operator Has a Surefire Blueprint for Multi-Unit Success
Ken Desai at his Auburn, Alabama location. (-) Already a veteran of the hospitality industry, Ken Desai switched gears to the restaurant industry as smoothly as a Formula 1 driver navigating a…
PAR Technology’s Punchh Announces 2022 Winter Release for Loyalty, Offers, and Customer Engagement Platform
Digital customer loyalty, offers and engagement platform launches enhancements to its mobile framework, new loyalty strategy services and expanded user experience features New Hartford, NY (-) ParTech, Inc. (PAR), a global restaurant…
How AI Technology Is Helping Restaurants Improve Customer Experience
(-) The New York Times recently reported that pressures on staffing were one of the reasons why restaurants were moving away from answering client telephone calls. Some reported being just too busy…
Wings and Rings Kicks Off March Madness with New Starters and Customer Rewards
The better-buffalo brand is offering individualized portions of sharable starter items so basketball fans can mix, match and graze throughout the tournament. Plus, a new text rewards program offers exclusive deals, including…
How Do Mid-Sized Restaurant Brands Act Like Much Bigger Brands? With a Customer Data Platform!
Chicago, IL (-) You don’t have to be a billion-dollar brand to act like one. You just need a Customer Data Platform (CDP) to give you the visibility into your customer data…
US Foods to Host Nationwide Customer Engagement Events
New Customer Experiences to Provide Innovative Product, Technology and Industry-Leading Expertise to Help Foodservice Operators Navigate Their Most Pressing Challenges Rosemont, IL (-) US Foods Holding Corp. (NYSE: USFD) announced today that…
PITA Mediterranean Street Food Implements New Technology To Ensure a Seamless Customer Experience
Fast Casual Mediterranean Franchise Meets Customer Needs with New Ordering Procedures and Menu Options Atlanta, GA (-) PITA Mediterranean Street Food, serving delicious, made-to-order Mediterranean cuisine, excels at creating the best customer…
PITA Mediterranean Street Food Improves Customer Experience With New Mobile App
Fast Casual Restaurant Franchise Partners with Lunchbox to Give Customers More Convenient Ordering Options and Loyalty Benefits Atlanta, GA (-) PITA Mediterranean Street Food, the fast casual, made-to-order Mediterranean franchise, has added…
Marco’s Pizza Recognized with High Ranking on Newsweek’s 2023 America’s Best Customer Service List
Leading Pizza Brand Continues to Prioritize Customer Experience as it Surpasses $1B in Annual Systemwide Sales Toledo, OH (PRESS RELEASE) Marco’s Pizza, the nation’s fastest-growing pizza brand*, has earned a top spot…
Celebrity Chef Jordan Andino Rapidly Expands Quick Serve Chain Flip Sigi With Innovative Customer Experience
(PRESS RELEASE) For vibrant Celebrity Chef Jordan Andino, there is no stopping his mission of bringing an interesting twist to American-Asian cuisines full of flavor and rich taste to his diverse audience…
TGI Fridays Taps DataDelivers for In-Depth Customer Analytics
Customer Data Platform Consolidates Marketing Channels with a Focus on Customer Visibility Dallas, TX (PRESS RELEASE) TGI Fridays©, the world’s first and most recognized casual bar and grill with more than 700…
U.S. says airlines commit to ‘significant changes’ to customer service plans
WASHINGTON (Reuters) – The Transportation Department (USDOT) said Thursday the largest U.S. airlines had made “significant changes” to customer service plans with nearly all agreeing to offer passengers meals and overnight stays…
Unruly Aldi Customer Wanted on Arrest Warrant
LACEY TOWNSHIP, NJ – On Sunday, July 31, 2022, at 4:58 p.m., Officer Biel responded to Aldi for a report of an unruly customer. Upon arrival, Officer Biel met with the assistant…
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