CHICAGO (Reuters) – Southwest Airlines Chief Executive Bob Jordan said on Thursday the company will carry out a thorough review of the disruption from a winter storm that forced it to cancel nearly 16,000 flights.
“Restoring the trust of our customers and employees is everything to us,” he said in a video message. Jordan also said the airline has made “great progress” in processing tens of thousands of refunds and reimbursements a day.
(Reporting by Rajesh Kumar Singh; Editing by Leslie Adler)