NEW YORK, N.Y. — The NYPD announced Monday the expansion of its Quality of Life Teams, or Q-Teams, to every precinct in the Bronx following a successful pilot program that significantly reduced non-emergency response times and targeted daily nuisance issues affecting city residents.
Since launching in April, the pilot Q-Teams have responded to more than 15,700 911 and 311 calls, towed 623 abandoned vehicles, and seized 282 illegal e-bikes, scooters, and mopeds. The new teams are trained to tackle non-emergency conditions such as noise complaints, encampments, outdoor drug use, and illegal vehicles.
“In just a few months, our Q-Teams have…improved the conditions that New Yorkers see every day and want resolved,” said NYPD Commissioner Jessica S. Tisch. “With today’s expansion across the Bronx, we’re bringing that same urgency and visibility to every precinct in the borough.”
According to data released by the NYPD, precincts involved in the pilot saw an average reduction of 40 minutes in non-emergency response times. The department will expand Q-Teams to Brooklyn on July 28, Queens on August 11, Staten Island on August 18, and to all housing commands by August 25.
The six pilot commands — the 13th, 40th, 60th, 75th, and 101st precincts and Police Service Area 1 — reported the following results:
- 13th Precinct: 1,931 calls answered; 1 vehicle towed; 42 illegal e-vehicles seized
- 40th Precinct: 3,034 calls; 48 vehicles towed; 73 e-vehicles seized
- 60th Precinct: 2,270 calls; 283 vehicles towed; 68 e-vehicles seized
- 75th Precinct: 5,424 calls; 238 vehicles towed; 60 e-vehicles seized
- 101st Precinct: 1,372 calls; 49 vehicles towed; 6 e-vehicles seized
- Police Service Area 1: 784 calls; 4 vehicles towed; 33 e-vehicles seized
Additional NYPD efforts supported the program: the Vehicle Response Team towed 3,498 abandoned vehicles, the Smoke Shop Task Force conducted 914 inspections and padlocked 165 shops, and the Encampment Team resolved 2,008 homeless conditions citywide.
Mayor Eric Adams said the initiative is about “investment in dignity, livability, and respect,” adding that the expansion aims to deliver “clean streets, safe neighborhoods, and vibrant public spaces” across the city.
Q-Teams are composed of officers with specialized training in handling quality-of-life issues through discretionary and non-enforcement-based responses.