Freehold, NJ – Monmouth County has launched the Monmouth ACTS Navigation System, a pioneering network designed to streamline residents’ access to crucial services.
The Monmouth County Board of County Commissioners, along with Monmouth ACTS Community Partners and other county leaders, announced the initiation of this innovative system. It integrates live support with an advanced electronic referral system, marking it as the state’s first such initiative. Monmouth County Commissioner Director Thomas A. Arnone emphasized the county government’s commitment to providing easier access to a broad range of services including food security, housing stability, mental health care, and more.
The Navigation System is a key part of Monmouth ACTS’s efforts to connect residents with life-improving services efficiently. By calling the “Warm Line,” residents can speak with trained social workers who directly link them to necessary resources within the county. This service aims to simplify the search for help, ensuring that residents can find support for multiple needs through a single phone call.
Residents are encouraged to call the Warm Line at 732-683-8959 during business hours for personalized assistance. Social workers will evaluate callers’ needs, guiding them to appropriate services and ensuring follow-up through an electronic referral and tracking system. The system not only provides immediate connections but also requires agencies to update on the resident’s status, ensuring needs are met within a set timeframe.
This initiative represents a significant advancement in how residents access services, with a focus on efficiency, compassion, and direct assistance. For more details on the Monmouth ACTS Navigation System or to view the event’s livestream, visit the official website.