Lakewood, NJ – A routine Sunday morning turned urgent inside a Lakewood home when a woman in labor dialed 9-1-1 and realized there was no time to reach a hospital. On the other end of the line was Public Safety Telecommunicator Mary Aviles, who would guide the caller through the delivery of her baby before first responders could get there.
At approximately 7:30 a.m. on February 2, Aviles answered the emergency call and quickly assessed that the woman was in active labor. As a certified bilingual dispatcher with the Lakewood Police Department, Aviles communicated clearly and calmly, providing step-by-step Emergency Medical Dispatch instructions in real time.
The call, classified as a critical 911 call, required precise coordination. Aviles remained on the line, instructing the mother on how to position herself, how to breathe, and what to do as the baby began to arrive. Her guidance continued uninterrupted as officers were dispatched to the scene.
Before patrol units reached the home, the baby was delivered safely with Aviles still providing instructions over the phone. When officers arrived, they rendered first aid until emergency medical personnel transported the mother and newborn to Monmouth Medical Center Southern Campus for evaluation.
Recognition for decisive action under pressure
Both the mother and child were later reported to be in good condition at the hospital. Sheriff Shaun Golden and local officials publicly recognized Aviles’ actions, citing her composure and professionalism during a high-pressure emergency.
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On behalf of Sheriff Mastronardy, the department commended Aviles for remaining focused throughout the call and ensuring that critical medical instructions were delivered clearly. The incident underscores the essential role dispatchers play in emergency response across Monmouth County, often serving as the first point of contact in life-threatening situations.
- PST Mary Aviles answered a 7:30 a.m. February 2 emergency call from a woman in labor
- The baby was delivered safely before officers arrived, guided by phone instructions
- Mother and newborn were transported to Monmouth Medical Center Southern Campus and reported in good health
Emergency dispatchers in Lakewood undergo specialized training in Emergency Medical Dispatch protocols, enabling them to provide life-saving instructions in situations where seconds matter.
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