HARRISBURG, PA – Attorney General Michelle Henry announced a significant legal settlement with Florida-based RMC Direct Mail Services, LLC. The settlement comes after an investigation into deceptive warranty mailers sent by the company to Pennsylvanians.
The Commonwealth’s investigation uncovered various false representations in the mailers designed to alarm and mislead recipients. These included misleading language such as “Final Notice” and “Signature Required,” and some mailers were disguised as checks or official communications from the Internal Revenue Service. The Office of Attorney General categorized all these mailers as “junk mail” advertisements.
Attorney General Henry emphasized the severity of RMC Direct Mail Services’ actions, which went beyond typical junk mail annoyance by using urgent messaging and false representations to startle recipients.
As a result of the settlement, RMC Direct Mail Services is now prohibited from creating or distributing any advertisements to Pennsylvania residents. Additionally, the company is required to pay the costs of the Commonwealth’s investigation and penalties.
The investigation revealed RMC Direct Mail Services’ involvement in creating and sending misleading warranty advertisement mailers. These mailers falsely created a sense of urgency, misrepresented the need for signatures, and inaccurately suggested affiliations with mortgage lenders or vehicle manufacturers. They also falsely implied expiring warranties and contained meaningless barcodes and fake “registration fee vouchers.”
Pennsylvanians who receive misleading mailers like those described in the investigation can file claims or complaints with the Bureau of Consumer Protection online, via email at scams@attorneygeneral.gov, or by phone at 1-800-441-2555. This settlement marks a significant step in protecting consumers from deceptive marketing practices.
