TRENTON, N.J. — Trenton Water Works announced it will resume water service terminations for eligible delinquent customer accounts beginning Tuesday, Sept. 1, following the end of New Jersey’s summer utility shutoff protection program.
According to the utility, service disconnections will continue through Nov. 15 for eligible residential and commercial accounts that remain seriously delinquent. Officials are urging customers who have received past-due notices to contact the utility immediately to avoid losing water service.
Customers urged to seek payment assistance now
“Our goal is not to disconnect customers—it is to help them avoid a service interruption,” said Michael Walker, Chief of Communications and Public Outreach. “We encourage anyone who is struggling to pay their water bill to contact Customer Service.”
Walker said the utility will work with customers to explain available options and establish payment arrangements whenever possible. He added that customers who ignore delinquency notices could face avoidable interruptions in water service.
Customers who cannot pay their balance in full are encouraged to contact Trenton Water Works Customer Care at 1-866-TWW-BLUE to discuss payment options.
Assistance programs available for eligible residents
Eligible customers may qualify for utility assistance through the state’s NJ SHARES program, which provides financial assistance to help residents pay utility bills. Additional support may also be available through local organizations, including Arm In Arm, Catholic Charities, HomeFront, the Mercer County Board of Social Services, Mount Carmel Guild, and the United Way of Mercer County.
Trenton Water Works said customers should act before Sept. 1 to avoid service disruptions.
Key Points
- Trenton Water Works will resume water shutoffs for eligible delinquent accounts beginning Sept. 1.
- Water service terminations may continue through Nov. 15 for seriously overdue residential and commercial accounts.
- Customers are encouraged to contact the utility and explore payment assistance programs before service is interrupted.
FAQ
When will water shutoffs resume?
Trenton Water Works plans to resume eligible service terminations on Sept. 1.
Who could be affected?
Residential and commercial customers with seriously delinquent water accounts.
Can customers avoid shutoffs?
Yes. The utility encourages customers to contact Customer Care to discuss payment arrangements and available assistance.
Are financial assistance programs available?
Yes. Eligible customers may qualify for NJ SHARES and other local utility assistance programs.
Who should customers contact?
Trenton Water Works Customer Care at 1-866-TWW-BLUE.
Source: Trenton Water Works
