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Undercover sting operation uncovers unlicensed contractors

Trenton, NJ – Attorney General Matthew J. Platkin announced the results of recent undercover enforcement operations by the Division of Consumer Affairs. The operations led to Notices of Violation and civil penalties against 18 home improvement contractor businesses and 11 moving companies allegedly operating without necessary licenses.

Operation Safe House took place over three days in Manchester Township. Investigators targeted home improvement contractors advertising services despite expired registrations or no registrations at all.

In a separate operation, known as Operation Safe Move, investigators conducted a two-day sting in Hamilton Township. This operation revealed numerous unlicensed moving companies doing business in New Jersey without the required licenses.

The investigations highlighted the necessity for compliance with state regulations. Businesses are required to be registered and must maintain general liability insurance to protect consumers.

“Businesses should never take advantage of hardworking New Jerseyans,” said Platkin. He emphasized that unlicensed companies pose risks to consumers due to potential poor service and lack of legal recourse.

Acting Director of the Division of Consumer Affairs, Elizabeth M. Harris, stressed the importance of compliance. “Companies must follow the law and adhere to all regulations that protect consumers from deceptive or unfair practices,” she stated.

In Operation Safe House, investigators posed as individuals seeking to renovate a home. They requested bids from numerous contractors, resulting in citations for those without active registrations.

During Operation Safe Move, investigators hired unlicensed movers for a scheduled relocation. Upon arrival, the company representatives were greeted by investigators verifying their credentials and performing safety inspections.

The moving companies cited during this operation faced penalties of $5,000 each. Inspections found 45 motor vehicle safety violations among the unlicensed operations.

The Division has implemented an outreach program to educate consumers about hiring licensed movers. This includes distributing bumper stickers to licensed companies to raise awareness of the importance of verifying movers’ credentials.

Consumers may file complaints with the State Division of Consumer Affairs if they believe they have been scammed or mistreated.

For more information on contractor hiring practices, visit the Division’s website.